Privacy Policy

Vo1T has produced this Privacy Policy to let you, the Client, know what personal information we collect, when and why we collect it and how it is used.

Vo1t and Your Privacy

Your privacy is very important to us. We have put into effect, measures that ensure all of your personal information or data that we gain from you is handled in accordance with the accepted principles of good information handling.

We will most likely be updating this policy over time so we advise that you check this page regularly so you are aware of any significant changes in the way we treat your personal information. We will try to provide customers with reasonable advance notice of any proposed changes.

Where the words: ”Vo1t”, ”we”, ”us” or ”our” are used in this document, they are all references to Vo1t Limited and all of its employees. Where the words: ”you”, ”your”, or ”yours” are used in this document, they are all references to our customers, ‘the Client’.

What does Vo1t treat as personal information?

Personal information is defined as information that may be used to identify a living individual, such as their title, name, address, email address and phone number[1].

How Vo1t gathers information?

We obtain your personal information in the following ways:

  • upon visiting our website or using our services, we are collecting information sent to us by your computer or mobile phone. This information may include your IP address, device information including, but not limited to, the name and type, the operating system, your location, your mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website.

  • upon visiting our website, we may also use “cookies” to provide you with access to certain areas of the website. See the “Cookies” section below for further information.

  • if you apply to become a Vo1t user, we will ask you for detailed contact information – your name, address, phone, email, Skype ID and other similar information.

  • before authorising you to use our Services, we may require you to provide additional information, which we would use only to verify your identity or address, such as your date of birth, personal identification documents or other information. We may also acquire information about you from third parties such as credit agencies and identity verification services.

  • when you make a deposit or a withdrawal.

  • telephone calls will be recorded for security and regulatory purposes and may be monitored under our quality control procedures.


How does Vo1t use your information?

Our principal determination in collecting your personal information is to provide you with a secure, reliable and effective experience. We may therefore use your personal information:

  • when you are applying to use Vo1t services. We may contact credit or identity reference agencies with information you provide to enable us to confirm your identity.

  • if you call us or send us an enquiry or details via email or another method, we will use your details to respond to any request/comment you have.

  • to process transactions and send alerts about your transactions.

  • to collect fees.

  • to prevent potentially illegal or prohibited activities.

  • to customise, measure, and improve Vo1t services and the content and layout of our website and applications.

  • to provide you with targeted marketing from time to time about our services. However, we will only do this if either (i) you have given us permission to do so, or (ii) you are one of our customers and we are telling you about similar products and services to the ones you have previously purchased or asked us about. In each case you can contact us to opt out of any further marketing communications.


How does Vo1t store and protect your information?

Vo1t stores, controls and processes your personal information on our systems in the UK. We protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable UK data protection laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our undisclosed premises and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

Does Vo1t share your information?

When you are applying to use Vo1t services, we may contact credit or identity reference agencies with information you provide to enable us to confirm your identity. Apart from this, we will not sell or share personal information about you with other people or non-affiliated companies without your express permission.


Vo1t AML

We offer a service called AML which assists users to comply with anti-money laundering regulations, or otherwise prevent or detect crime such as money laundering, fraud and theft.

Users of Vo1t AML submit personal information to us. This information may include a person’s crypto currency addresses, usernames, passwords, names, email addresses, physical addresses, gender or age. We associate this information with other information, such as information available on publicly accessible crypto currency transaction ledgers and Blockchains, or information relating to that person’s association with known or suspected criminal individuals.

We use this information to determine the level of risk of that person being involved with illegal activities or their commission or alleged commission any offence.

We inform all of our users of this risk level. Users can then deal with that person as they wish, having regard to that person’s risk level.

If it is determined that a person’s risk level is high, that person may be denied access to certain services. In extreme cases, information relating to that person may be disclosed to law enforcement agencies or other agencies which seek to prevent or implement anti-money laundering measures.


Our web site uses cookies, small text files stored on your computer, in two ways:

  1. to collect system-related information, such as the type of internet browser and operating system you use, the website from which you have come to our website, the duration of individual page views, paths taken by visitors through the website, and other general information and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. This information is collected for system administration and to report aggregate information to our subcontractors and partners to enable them to provide services to us. It is statistical data about our users’ browsing actions and does not, of itself, contain any personally identifiable information. It is often not possible to identify a specific individual from this information, although for example we may be able to identify it relates to a specific individual in conjunction with other information in our control.

  2. when registered users access the private sections of our website. Cookies are used to facilitate the log in process. In this case, we may be able to identify that your login details have been used.


Most web browsers offer users controls, to give you the option to delete or disable cookies. You can usually find out how to do so by referring to the ‘Help’ option on the menu bar of your browser, or by visiting the browser developer’s website. This will usually tell you how to prevent your browser from accepting new cookies; notify you when you receive new cookies; and disable cookies altogether. Please note that disabling cookies will stop you accessing private areas of the website.

Data protection laws

Vo1t complies with the data protection laws of the United Kingdom, including the Data Protection Act 1998. Your personal information is held with the strictest security protocols and policies.

You have the right to request a copy of the personal information we hold about you, its origin and any recipients of it as well as the purpose of any data processing carried out. Please note that, in accordance with the Data Protection Act 1998, a £50 admin fee is applicable. For further information, please contact us at: 

In accordance with the Data Protection Act 1998, you have the right to correct, restrict our use of or ask us to delete your personal information. Contact us at:  to ask any questions or request the correction, restriction or deletion of your personal information. If you close your account, we will keep your personal information in our database. Your personal information will not be used by us for any further purposes, nor sold or shared with third parties, except as required by law or in accordance with this Privacy Policy.


Changes to this Policy.

We may make changes to this Privacy Policy at any time, but if we do, we will notify you by revising the date at the top of the policy. If we make substantial changes, we will do so in accordance with applicable legal requirements, and we will post a notice on our website and mobile applications alerting you to the substantial changes prior to such changes becoming effective. We strongly encourage you to undertake a regular review of this policy for the latest information on our privacy practices.

Please also feel free to contact us if you have any questions about our Privacy Policy or the information practices that Vo1t Limited undertakes.

[1] Data Protection Act 1998


Copyright © 2015-2019

Vo1t Ltd, 10 Queen Street Place, London, United Kingdom, EC4R 1AG
Company number: 09877441
Copyright © 2015-2019